technical support

NEED A HAND? Call KSQ today for technical support or see our FAQ’s below


The following questions and answers are provided to assist with some of the most common questions concerning the implementation of a Keywatcher system, Keybank system and Tamper-Proof key rings and hubs. If you have any additional questions, please dont hesitate to contact us with your enquiry.

Q. What is the smallest size Keywatcher available?

A. The smallest Keywatcher system is an 8 key system. It provides eight key locations within a fully secured steel cabinet that features all the same operations, functions and options as the larger systems.

Q. Am I limited to a maximum of 8 keys in the small 8-key Keywatcher system or can I have more ?

A. No. Because the Keywatcher uses special tamper-proof tags (known as Smart Keys) it allows for up to 6 keys to be attached to each tag, giving you the flexibility to secure a combination of individual or ‘bunches’ of keys.

Q. What if I install a Keywatcher 8-key system and my needs require additional key control?

A. Although the Keywatcher 8-key system is the smallest system available it doesn’t mean it is redundant when your needs grow. The Keywatcher 8-key system has all the same bells and whistles as the larger 48-key and 96-key systems and all the necessary components to expand the original 8 key capacity up to as many as 2000 keys. All keywatcher systems have the flexibility to expand the original Master cabinet to any size system using add-on Slave cabinets.

Q. Are the add-on Keywatcher slave cabinets duplicating the cost of the original cabinet?

A. No. In fact the Slave cabinets require much less electronic components than a Master cabinet and as such, there is a substantial cost reduction.

Q. I need a system for more than 8-keys but I don't need as many as 48 keys or 96 keys. What do I do?

A. If you require more than 8 keys but less than 48 keys you can purchase the 48-key keywatcher with a combination of modules to meet your specific key requirements. For example, the 48-key Keywatcher can have up to three modules – obviously a 48-key system has three modules of 16 keys. However, you can also configure the Keywatcher 48-key cabinet with a combination of 16-key, 6-key or 8-key modules. Examples are 16 keys (1 module with two blank modules) 32 keys (2 x 16-key modules and 1 blank module) 24 Keys (1×16-key module and 1x 8-key module) and so on.

Please Note: See The Keywatcher Configurator to help design your own modular system configuration of keys lockers card security etc that you can print and fax to us for pricing. This form can be electronically sent to the USA manufacturer however, Australian enquiries are recommended to print and FAX or PDF their design form direct to KSQ at Fax (07) 55267334 or use the enquiry form reply. Click here to open Morse Watchman Keywatcher Configurator

Q. Can I have the same flexibility as the 48-key keywatcher with a 96-key Keywatcher.

A. Yes. lets say your immediate needs are for 32 keys but down the track you know you will need more than 48 keys. You would purchase the 96-key cabinet for a small additional cost for the bigger cabinet and configure it with two 16 key modules and 4 blank modules. As your key requirements grow you simply add the modules into the original cabinet to meet your needs. If your 96-key Keywatcher cabinet reached it’s maximum capacity of 96-keys but your needs continued to grow, you would simply purchase a 96-key Slave cabinet and expand your system accordingly.

Q. How much disruption or inconvenience is expected to convert my current methods of key control to Keywatcher
and what changes are needed to my existing locks and keys?

A. Practically none! Other than identifying the keys you need to control and then attaching them to the special Keywatcher tags. No changes at all are necessary to your existing keys or locks.

Q. I understand that I need to attach my keys to the special Keywatcher tags but what happens if the key breaks or the lock is changed?

A. That’s correct, your keys do get attached to the Smart Key tags but there are a number of options for you to choose from. You can attach the key(s) directly to the tag using the stainless steel shackles provided and in the event of a key being lost or broken or a lock is changed, you simply cut through the shackle, attach a new key to a new shackle and insert it into the original Smart Key tag. This procedure can be performed a maximum of three times, after which, you will need to purchase a new Smart Key tag. Alternatively and the most common method used by the majority of our clients is to lock the stainless steel shackle into the Smart Key tag without a key and then attach your keys to the shackle using a very in expensive tamper-proof and tamper-evident key seal. This way you change keys as often as you need to at minimum cost. To be very honest we very rarely hear of any Keywatcher clients experiencing broken keys or lock changes but this may be because the majority of our clients use the key seals.

Q. Most of my keys are in quite large bunches, the little key seals don't appear to be big enough or strong enough to hold all the keys?

A. The small key seals are normally used for individual or 3-4 keys at most. For larger bunches of keys or where bigger heavier keys are too bulky for the key seals we use our heavy duty tamper-proof security key rings. These rings are designed for maximum security of keys and come in a range of sizes to meet the smallest to largest bunches of keys. They are manufactured from industrial grade stainless steel and feature a patented tamper-proof locking hub that is erialised for auditing purposes. As explained in above, the tamper-proof key ring is attached in the same manner to the shackle of the Keywatcher. If a key is broken or lock is changed the ‘subject’ key can be removed and replaced by cutting the serialised hub, removing the key(s) and attaching a new hub. The cost of a new replacement hub is substantially less than the cost of the tamper-proof key ring, so your original investment cost for the ring is never lost by cutting and permanently damaging the ring each time you change or add keys. (Other types of tamper-proof key rings use a crimping method which requires the ring to be cut simply to change or add keys and incurring the original cost of the ring over and over again.)

Q. Once I have attached the keys to the tags what else needs to be done to get the Keywatcher system up and running?

A. Firstly, Keywatch Systems Qld provide a complete ‘turn-key’ (no pun intended) service with every keywatcher sold. We provide all the necessary paperwork prior to installation and provide on-site service that includes full installation, programming, software configuration and full training. Basically all you need to do is provide us with the names of the people you wish to provide or restrict access to keys and the names of the keys. That’s it! Depending on your location however, you may wish to install the system yourself, in which case KSQ will provide all the necessary information and support necessary for a smooth transition.

Q. What about power and other connections like cables to a computer?

A. The Keywatcher does require a double 240 volts AC mains power point which usually gets installed by our client’s electrician. Keywatcher also needs a Cat-5 communication data cable between the Keywatcher and the client’s nominated PC (up to a recommended maximum of 75 mtrs) . The PC can be stand alone or networked (see minimum requirements for PC) and the data cable is usually connected at the PC end into an available USB port or 9-pin RS232 serial port. Alternatively KSQ offer an optional Serial LAN device that enables the keywatcher to be connected to existing LAN’s using its own TCP/IP address. KSQ also provide full installation including power and communication cabling.


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